Privacy Policy
Effective Date: October 21, 2026
Luxury Transportation Solutions (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, safeguard, and disclose information when you inquire about, book, or use our transportation services, visit a website or online form we operate, or communicate with us by telephone, email, or text message (SMS).
1. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information: Your name, email address, phone number, and, when needed, mailing or billing address.
- Reservation and trip information: Requested services, pickup and drop-off details, dates and times, passenger counts, itinerary details, and service preferences you provide.
- Communication information: Messages and information shared through calls, texts, emails, booking requests, or support inquiries.
- Payment and service information: Quote, invoice, transaction, or payment-status information needed to manage a reservation, where applicable.
- Technical information: IP address, device/browser details, and basic website usage information if our website uses cookies or analytics tools.
2. How We Collect Information
We collect information when you submit a contact or booking form, request a quote, contact us by phone, email, or SMS, reserve transportation, communicate with our team, or interact with any website or online service we operate. We may also receive information from a booking or referral partner when you arrange a service through that partner.
3. How We Use Your Information
We use personal information to:
- Respond to questions, provide quotes, and arrange transportation services.
- Confirm reservations and share pickup times, driver or vehicle updates, itinerary changes, and other trip-related notices.
- Coordinate with personnel or service providers involved in fulfilling your reservation.
- Provide customer support, manage invoices or payments, and resolve service issues.
- Maintain service records, improve operations, and meet applicable legal or regulatory obligations.
- Send promotional messages only where we have obtained the consent required for those messages.
4. SMS Communications and Consent
If you choose to receive text messages from Luxury Transportation Solutions, we may send messages related to your inquiry or transportation service, such as quotes, booking confirmations, appointment or pickup reminders, dispatch updates, trip changes, and customer support replies. If we offer promotional SMS messages, we will send them only with the separate consent required for marketing.
We obtain SMS consent through an appropriate opt-in method, such as an optional consent selection on a form, an express request to receive texts, or a text conversation initiated by the customer where permitted by applicable rules. Providing a phone number or visiting a website does not automatically enroll you in promotional SMS. Consent to marketing texts is not a condition of purchasing transportation services.
5. SMS Terms and Conditions
By opting in to receive SMS from Luxury Transportation Solutions, you agree to receive the categories of messages described above, consistent with the consent you provided. Message frequency varies based on your inquiries and reservations. Message and data rates may apply, depending on your wireless carrier and plan.
- Opt out: Reply STOP to any message at any time to stop receiving SMS messages from that sending number. You may receive a final confirmation of your opt-out.
- Get help: Reply HELP for assistance, email Reservations@luxurytsolutions.com, or call +1 (321) 966-9280.
- Resuming texts: If you wish to receive messages again after opting out, you must opt in again using an available consent method.
SMS services are subject to your mobile carrier’s availability and policies. We are not responsible for carrier delivery delays or charges imposed by your carrier.
6. Disclosure of Information
We do not sell or rent your personal information. We may disclose information only as reasonably necessary to provide our services, such as to authorized dispatch personnel or drivers handling your reservation, booking or payment processors, technical providers, and communication service providers, or when required by law. These recipients should use the information only for the relevant service or lawful purpose.
7. Mobile Information and Third-Party Data Sharing
We do not sell or rent your personal information. We may disclose information only as reasonably necessary to provide our services, such as to authorized dispatch personnel or drivers handling your reservation, booking or payment processors, technical providers, and communication service providers, or when required by law. These recipients should use the information only for the relevant service or lawful purpose.
8. Data Security
We use reasonable administrative and technical safeguards designed to protect personal information against unauthorized access, misuse, alteration, or disclosure. No electronic transmission or storage system can be guaranteed completely secure.
9. Data Retention
We keep personal information for as long as reasonably necessary to provide requested services, maintain appropriate business records, handle disputes, and meet legal requirements. We delete or de-identify information when it is no longer needed, subject to applicable retention obligations.
10. Your Choices and Privacy Rights
You may request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and necessary recordkeeping obligations. You may opt out of SMS by replying STOP, and you may contact us to update your communication preferences. If our website uses cookies, you may be able to manage them through your browser settings.
11. Third-Party Websites and Services
Our website or communications may contain links to third-party websites or services. Their collection and use of information are governed by their own privacy policies, which we encourage you to review.
12. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, privacy practices, or applicable requirements. Updates will be posted with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy, our data practices, or your privacy choices, please contact:
Luxury Transportation Solutions
Email: reservations@luxurytsolutions.com
Phone: +1 (321) 966-9280
What’s App: +1 (401) 469-1071
